Service Level Agreement (SLA)
1. Uptime Commitment
We commit to 99.9% uptime per month, excluding scheduled maintenance and force majeure events.
2. Support Availability
- Support is available Monday–Friday, 9 AM to 6 PM (UTC).
- Support channels: email, chat, and helpdesk.
3. Response Times
| Severity | Description | Response Time |
|---|---|---|
| High | Service unavailable | 2 business hours |
| Medium | Performance issues | 8 business hours |
| Low | General inquiries | 24 business hours |
4. Scheduled Maintenance
We perform routine maintenance with at least 24 hours notice. Maintenance windows are usually outside peak hours.
5. Service Credits
If uptime falls below the committed level, you may request service credits proportional to the downtime experienced.
Company Information
BRANDING AI SOCIAL S.R.L
Address: Str. Trandafirului, Nr.12, Sat Pitulaţi Com. Scorţaru Nou
City: Braila
County: Braila
C.U.I. / VAT Number: 51686966
Registration Number: J2025029463007
EUID: ROONRC.J2025029463007
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